Mobile learning platform to allow a level of management, upskilling and measurement unseen in the hospitality industry today
SINGAPORE, October 16, 2018 – Mobile learning solutions provider, Boost, officially launches today unveiling a suite of mobile solutions designed to empower hospitality employees to provide higher guest satisfaction, improved team communications, greater productivity, and allow hotels to upskill, manage and organise their workforce more efficiently.
Boost’s platform leverages mobile technology to provide a holistic team management system that brings together mobile learning, messaging, communication, recruitment (including assessment), measurement and organisational capabilities under a simple- to-use mobile umbrella. The platform upskills employees in vocational and language skills, where results can be monitored and viewed in real time by the properties’ leadership teams – a true 360° view of the hotel’s staff performance and engagement. Hotel HR professionals can use Boost to conduct accurate first-line screening of candidates, while team leaders are able to manage, monitor and organise their teams while communicating with them through Boost’s advanced messaging application.
“The globalisation of travel has seen massive disruption in the hospitality industry, not least in changing guest demands, the emergence of new tourist profiles, growing guest expectations often led by the increased use of social media, more competition and changing employee habits among other changes” says Allan Taylor, Managing Director and Chief Commercial Officer (CCO) of Boost, adding “Yet the way we train, manage and develop our employees has stayed largely the same, with most hotels relying on traditional classroom-based learning, inefficient recruitment processes and outdated organisational practices. Boost finally provides a solution for hotels to connect all of the dots, from learning and upskilling to performance measurement, assessment, team organisation, and recruitment – from the individual to enterprise level. We now have a solution that will empower employees to provide better service, and leaders will have the tools needed to organise and lead better, resulting in happier staff (improved staff retention) and better guest loyalty/satisfaction levels”.
Boost’s suite of mobile solutions is available on Android and iOS mobile devices and accessible anytime, anywhere – fitting neatly into the famously busy schedules of hotel employees.
The following mobile solutions are available to hotels worldwide:
Giving you access to Boost’s suite of mobile solutions, Boost Profile is customisable to each user, and allows for easy organisation of user information and access to apps. Boost Profile has the ability to be aligned with a hotel chain’s Brand strategy.
Boost Voice teaches employees English and / or Mandarin language skills using content that is department specific and developed by hoteliers. Boost Voice provides a highly interactive continuous learning experience, teaching employees to speak a language that is most relevant to their workplace.
A highly cost effective and scalable vocational training solution, Boost Skills features over 130+ practical lessons that simulate real life service scenarios in food and beverage service and housekeeping. Boost Skills provides self-paced lesson plans designed to improve service delivery standards and consistency across both disciplines.
A situational upselling training tool that enables hotel staff to position and capture additional revenues in-hotel or on-property, through food and beverage upsells, room upgrades, and promotional specials. The tool features self-paced lesson plans and multiple Asian and European support languages, for front-of-house including Food and Beverage, Front Office and Lounge management.
A CEFR-aligned recruitment and screening package that allows HR teams to accurately screen the first line of applicants for suitability, identifying candidates who are then able to move on to the next stage of the recruitment process. Available anytime, anywhere, Boost Fit reduces the workload on HR teams and efficiently narrows down the pool of candidates to identify the right person for the job.
Boost is currently in use by 225+ hotels throughout the Asia Pacific region, teaching over 20,000 hotel employees the vocational and language skills needed to provide superior guest service and excel in their hospitality careers. Boost is headquartered in Singapore, with offices in Indonesia, Japan, Thailand and China, with R&D centres in Singapore, Vietnam, Canada, and China.