Boost’s mobile training solutions bring many benefits to hotels, from better guest service to increased upselling revenue and more loyal guests. However, some of the biggest benefits are accrued by the service employees themselves, many of whom emerge from their Boost course having learnt an entirely new language and set of service skills. Not only does this give them more confidence at work, but improves their employability and improves their career prospects.
Boost spoke to Peeraphong Srikham, Bartender at Pool Bar, Hua Hin Marriott Resort and Spa about his experience using Boost Voice.
Please introduce yourself.
Peeraphong: Sawasdee krub my name is Peeraphong Srikham. I work at Hua Hin Marriott Resort and Spa, my position is bartender at the Pool Bar.
What have you learnt while using Boost?
Peeraphong: I learn many things from Boost including vocabulary, grammar, pronunciation, and some examples of conversations with guests.
When is your favourite time to learn?
Peeraphong: I learn Boost after midnight because it is quiet and when I speak alone, I feel more confident.
What is the most enjoyable part of learning with Boost?
Peeraphong: I love the part that includes wine because I love wine and alcoholic beverages. In the wine part, I can pronounce the name of grape. Sometimes it is the wrong pronunciation, but Boost can make me pronounce it correctly.
What do you love about your job?
Peeraphong: I love my job, I love to work at Marriott because Marriott has many training programs including Boost. I love languages and I love to speak with customers from other countries.