Boost Star of the Month – WendyLi, Radisson Blu NW

Boost Star of the Month – WendyLi, Radisson Blu NW

WendyLi

GYM

Radisson Blu NW

用Boost Voice的英文学习软件多久?
我是7/5刚刚入职的新员工,在月底26号的时候酒店就提供了专业英文学习的机会,也非常感谢酒店给了这样以一个机会。

是什么样的原因驱动你20天里花了49个小时40分钟学习英语?有些同学很难坚持,你的经验能跟大家分享一下嘛?
我平时在学习Boost英文软件的时候,是把其他app的推送关闭的,我需要集中注意力,专心学习, 同时,还有一点很重要的是,酒店的学习氛围也非常好,我和同事,伙伴之间都是相互鼓励,相互督促的,会有一种小小竞争意识,你追我干的,也挺有意思的。

关于Boost Voice的产品,你觉得哪一方面对你最有帮助? 词汇? 对话?发音?
我觉得Boost的口语练习特别好,从单词,词组到句子,每次不断不断的重复,加深影响和记忆,并且不断的纠正我的发音,我从一开始拿到6分,到现在已经可以完成9-10分。

Boost在日常工作或者生活中,哪方面给你的帮助最多,是不是让你在工作中更加自信了,能够更从容的面对外国客人了?
当然了,我一开始不敢跟外国客人讲话,他们说的也听不懂,现在,我有了自信,即使我听不懂,我也有自信用英文让他们再说一遍,然后我去听关键词这样一次一次的努力,我相信在今后的工作中,我也会做的更好。

49 hours 40 minutes

Wendy’s studying time between 26 July – 14 August 2019

More confidence, better service

More confidence, better service

Boost’s mobile training solutions bring many benefits to hotels, from better guest service to increased upselling revenue and more loyal guests. However, some of the biggest benefits are accrued by the service employees themselves, many of whom emerge from their Boost course having learnt an entirely new language and set of service skills. Not only does this give them more confidence at work, but improves their employability and improves their career prospects.

Boost spoke to Peeraphong Srikham, Bartender at Pool Bar, Hua Hin Marriott Resort and Spa about his experience using Boost Voice.

Please introduce yourself.

Peeraphong: Sawasdee krub my name is Peeraphong Srikham. I work at Hua Hin Marriott Resort and Spa, my position is bartender at the Pool Bar.

What have you learnt while using Boost?

Peeraphong: I learn many things from Boost including vocabulary, grammar, pronunciation, and some examples of conversations with guests.

When is your favourite time to learn?

Peeraphong: I learn Boost after midnight because it is quiet and when I speak alone, I feel more confident.

What is the most enjoyable part of learning with Boost?

Peeraphong: I love the part that includes wine because I love wine and alcoholic beverages. In the wine part, I can pronounce the name of grape. Sometimes it is the wrong pronunciation, but Boost can make me pronounce it correctly.

What do you love about your job?

Peeraphong: I love my job, I love to work at Marriott because Marriott has many training programs including Boost. I love languages and I love to speak with customers from other countries.

 

Not only is it useful, but it is also fun

Not only is it useful, but it is also fun

Boost’s mobile training solutions bring many benefits to hotels, from better guest service to increased upselling revenue and more loyal guests. However, some of the biggest benefits are accrued by the service employees themselves, many of whom emerge from their Boost course having learnt an entirely new language and set of service skills. Not only does this give them more confidence at work, but improves their employability and improves their career prospects.

Boost spoke to Nittaya Sitthimongkol, Assistant Restaurant Manager at Big Fish and Bar Restaurant, Hua Hin Marriott Resort and Spa about her experience using Boost Voice.

Please introduce yourself.

Nittaya: Sawasdee ka, my name is Nittaya Sitthimongkol. I work at Marriott Hua Hin Resort and Spa in the Big Fish and Bar restaurant.

When is your favourite time to learn?

Nittaya: I like to learn after finishing work or during my day off because this is my free time.

What is the most enjoyable part of learning with Boost?

Nittaya: I enjoy every part of the app. In every part they have a different way to learn, but my favorite part is the games because it makes it fun.

How much has Boost improved the way you work?

Nittaya: It has improved my vocabulary. Vocabulary is very important to me, if you don’t know the word then you cannot complete the sentence.

What do you love about your job?

Nittaya: I love my job very much and I love the Marriott brand, I am able to learn many languages and get to know many cultures from many guests. In our Marriott, when we make the guest happy we will be happy as well.

 

The Continent Hotel Bangkok Applies Mobile Learning for Employee Training

The Continent Hotel Bangkok Applies Mobile Learning for Employee Training

“I just keep reading, ‘great English, great English, great English’.” So, said Jay Jhingran, the General Manager of The Continent Hotel Bangkok, to the Bangkok Post when describing the effects that Boost Voice has had on guest service.

Located in the heart of Bangkok, complete with a rooftop pool with breath-taking views of the city, few guests will know that behind the scenes, technology is making a big difference to their stay at The Continent Hotel.

Employees such as Phatsuda Boonlum, Front Office Supervisor and Supattra Pakthong, F&B Service can both be seen on their mobile phones during their time off. Instead of viewing their social media profiles, they are learning English language using Boost Voice and upselling skills using Boost Upsell, designed specifically for hospitality.

The results have been threefold. Firstly, there have been real benefits to the bottom line. Since the hotel started using the app it has seen a 5 per cent year-on-year increase in upselling revenue” commented Jhingran to The Nation newspaper.

Secondly, there have been clear and consistent improvements to service, clearly viewable in guest feedback both in person and online, “we received positive online reviews on the quality of employees’ English-language skills… This has yielded a number of flow-on benefits as our employees are able to understand and communicate better with the guests, as you cannot separate guest service from the language they speak,”, added Jhingran.

Lastly, employee confidence has risen significantly, resulting in happier employees and genuine service.

Employees like Phatsuda and Supattra are able to learn at a time and place of their choosing with Boost, unlike traditional and costly classroom-based learning. Importantly, mobile learning gets results, as the guests of The Continent Hotel Bangkok can attest to!

The Athenee Hotel Applies Mobile Learning for Employee Training

The Athenee Hotel Applies Mobile Learning for Employee Training

 

Boost’s mobile learning solutions bring many benefits to hotels, from better guest service to increased upselling revenue and more loyal guests. However, some of the biggest benefits are accrued by the service employees themselves, many of whom emerge from their Boost course having learnt an entirely new language and set of service skills. Not only does this give them more confidence at work, but improves their employability and improves their career prospects.

Boost spoke to Ms. Tiplada Tangmanomana, Concierge at The Athenee Hotel, Bangkok, about her experience using Boost Voice.

What have you learnt while using Boost?

Tiplada: I have learnt a lot! There are many parts to Boost Voice including vocabulary, and pronunciation, and also grammar and I have become much more proficient in all of these areas.

When is your favourite time to learn?

Tiplada: I like to learn when I have free time or on my day off. For some parts of Boost Voice – such as pronunciation – I am required to say words and sentences out loud so a day off is the best time for this. Other parts do not require speaking so I can take time off during my working day to learn. What I like about the app is that we can choose what we want to learn. For example, sometimes I prefer to do the listening modules, so I click on that part, continuing with the other modules at a later date.

What is the most enjoyable part of learning with Boost?

Tiplada: I really like all of the modules, but I would say my favourite is the game. I was actually very surprised when I first found out about the game but I think it is very fun and useful. It is enjoyable and this is important as it encourages you to keep going, and of course I end up learning more.

How much has Boost improved the way you work?

Tiplada: It has definitely improved my vocabulary. I am now able to say complete sentences and speak with guests much more confidently and clearly.

What do you love about hospitality?

Tiplada: I am a graduate in hospitality and I love my job very much. Every day I see the guests, I talk to the guests, I learn new languages and many cultures. I am very happy when I serve things to the guest and help them, and when the guest is happy and it makes me feel happy too.

 

Mobile Learning Put to Work in Indonesia’s Hotels

Mobile Learning Put to Work in Indonesia’s Hotels

The HARRIS-POP! Hotels & Conventions Solo shows how modern learning technology and traditional Indonesian hospitality can work together.

HARRIS-POP! Hotels & Conventions Solo, Indonesia, is located in the heart of Solo with 138 rooms providing guests with unique views of the city. What guests don’t see, though, are the dozens of service staff learning how to communicate in English, upsell and perform their daily duties via their mobile phones.

Quicker, more efficient, lower cost and, most importantly, more effective, Boost’s mobile learning solutions have allowed the hotel to train its staff in new languages and skills at a time and place of their choosing, bypassing costly classroom-based learning.

Willy Prasetyo started his hospitality career as a waiter in the hotel’s restaurant. The Solo native had precious little English language abilities, and this often manifested itself in shyness, and an unwillingness to engage with guests.

However, after a few months learning English via Boost Voice (often after hours at home or one the way to work) via his mobile phone Willy’s confidence improved dramatically. He is now able to understand and communicate key restaurant-specific words and phrases which has resulted in noticeable improvements in performance.

“Boost Voice helps me to improve pronunciation of some common words in the restaurant” says Willy, adding “I love the type of course that involves games or when they give us some animation”

Whenever he has time, even at home, he manages to open the app, knowing that his target is also far from an end. “Now I feel more confident when there is a foreign guest at the restaurant. Even though I don’t really have much time to chat with the guest, I don’t feel shy anymore”

Happy, more confident service employees lead to happier, more loyal guests.