What’s New in Boost Voice in November 2019

Nov 11, 2019 | Boost News

New BC1 Content – Foundation English

Our new Foundation English content targets staff who are just getting started in their language training. These courses are designed to prepare users for engagement in English at a basic level of communication. Course content is department-specific, which will help users pick up practical language abilities much faster and easier.

This release includes new BC1 coursework for FO, FB, HK, and ENG. Content offerings include a mix of General English and hospitality-centered topics, ranging from “About Me” and “Introductions and Greetings” to “Hotel Numbers” and “Places in a Hotel”.



Enhanced Level Tests

We have implemented several new enhancements to level tests to improve accuracy of level assignment, as well as improvements to test questions and reducing the likelihood of any duplication of questions when taking (or retaking) the same test.

The Virtual Assistant

We are pleased to be rolling out a “Virtual Assistant” in this latest release of Boost Voice. Powered by artificial intelligence (AI), the Virtual Assistant bot is built into the app itself and provides users with immediate support anytime, anywhere.

The Virtual Assistant is designed to sustain a high volume of concurrent sessions and can communicate in our key languages – Thai, Japanese, Chinese, Bahasa Indonesian and English. Users can type in questions in any of those languages and will find answers to the most commonly asked questions.