Increase Guest Satisfaction with Boost Voice

Boost Voice teaches employees English and/or Mandarin language skills, with content that is department-specific and developed by hoteliers. It provides a highly interactive continuous learning experience, teaching employees to speak a language that is most relevant to their workplace.  As their confidence grows, employees are empowered to provide better service, resulting in happier, more loyal guests.

Case Studies

Discover how Boost Voice has improved communications with guests, resulting in increased guest satisfaction and loyalty, and more positive reviews on TripAdvisor and other social review sites.

Moxy Hotel Osaka

Osaka, Japan

The Continent Hotel

Bangkok, Thailand

HARRIS Hotel Solo

Solo, Indonesia

The Learning Journey

Reinforce, Assess, Test, Repeat.

Continuous assessment via mandatory quizzes and pre & post-tests throughout coursework with Boost Voice helps reinforce what is learned. This approach means your staff learns and improves their language skills from the very first lesson

The learning journey begins with a level test to assess a user’s language capabilities and appropriate packages are recommended based on their skill level.  Boost Voice customises learning for each individual user and lays out a progression plan. Not a cookie-cutter approach or ‘one size fits all’.

Tailored, Department-Specific Content

The course content for Boost Voice is job-specific and is developed by hoteliers.

Business English

Culinary

Engineering

Finance & Accounting

Fitness

Food & Beverage

Foundation

Front Office

General English

Housekeeping

Security

Spa

Advanced technology with gamification makes learning fun

Boost solutions are powered by a proprietary Automatic Speech Recognition (ASR) and Analytics system. The interactive animations and gamified content make learning more fun and engaging. Gamification also leads to more time spent learning effectively accelerating language learning.

Boost spoke to Nittaya Sitthimongkol, Assistant Restaurant Manager at Big Fish and Bar Restaurant, Hua Hin Marriott Resort and Spa about her experience using Boost Voice. 

boost voice feedback

Reporting & Performance Measurement

Our core analytics engine delivers enterprise-level reporting, and real-time analytics. Managers can monitor their team’s progress every step of the way via an intelligent dashboard.

My Dashboard

Users can view their study summary, including information about skill distribution, speech analysis, and class ranking.

Manager Dashboard

HR/Training managers can analyze  daily, weekly, monthly study progress and conveniently assess their team’s learning progress.

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