English & Mandarin Learning For Hotel Staff

Communication is key to creating great customer service experiences in hotels. However, learning languages with traditional tools can be costly and take a long time. Boost Voice offers a new solution: language learning with a mobile application!

Boost Voice teaches English and Mandarin vocabulary and phrases focusing on hospitality contexts. From F&B to front desk and engineering, there is a specific course for each department. The learning app provides a highly interactive continuous learning experience.

How Boost Voice Works

It all starts with a level test to assess language skills. Boost Voice then recommends the right starting point and learning path for each staff member. This is not a one size fits all approach, but a truly individualised learning experience to accelerate language training.

Reinforce, Assess, Test, Repeat.

There are continuous assessments through quizzes and pre & post-tests throughout the coursework to measure progress and adjust the learning paths. This approach means your staff learns and improves their language skills from the very first lesson.

Language Learning Case Studies

Discover how Boost Voice has improved communications with guests, resulting in increased guest satisfaction and loyalty, and more positive reviews on TripAdvisor and other social review sites.

Moxy Hotel Osaka

Osaka, Japan

The Continent Hotel

Bangkok, Thailand

HARRIS Hotel Solo

Solo, Indonesia

Advanced technology with gamification makes learning fun

Boost solutions are powered by a proprietary Automatic Speech Recognition (ASR) and Analytics system. The ASR system lets learners practice their English and Mandarin pronunciation with the system offering corrections. 

The interactive animations and gamified content make learning more fun and engaging. Gamification leads to more time spent learning effectively accelerating language learning.

Boost spoke to Nittaya Sitthimongkol, Assistant Restaurant Manager at Big Fish and Bar Restaurant, Hua Hin Marriott Resort and Spa about her experience using Boost Voice. 

boost voice feedback

Tailored, Department-Specific Content

The course content for Boost Voice is job-specific and developed by hoteliers.

Business English

Culinary

Engineering

Finance & Accounting

Fitness

Food & Beverage

Foundation

Front Office

General English

Housekeeping

Security

Spa

Reporting & Performance Measurement

Our core analytics engine delivers enterprise-level reporting, and real-time analytics. Managers can monitor their team’s progress every step of the way via an intelligent dashboard.

My Dashboard

Users can view their study summary, including information about skill distribution, speech analysis, and class ranking.

Manager Dashboard

HR/Training managers can analyze  daily, weekly, monthly study progress and conveniently assess their team’s learning progress.

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